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Ladder Help & Information
We are the official distributor for Quiet Glide ladders, a range of high quality and aesthetically pleasing ladders and hardware that are high quality, with innovative technology and glide beautifully. We provide ladders to a large customer base across the UK and Europe, where our ladders feature in prestigious restaurants, hotels and luxury homes. We work with developers, interior designers, architects and homeowners alike to supply safe, high quality and beautiful ladders. Whether you are looking for a hook on ladder or a gliding rolling ladder we have every option to suit your bookcase, library, kitchen or storage.
Please take time to read through our frequently asked questions, downloadable guides and warranty information.
If you are looking for inspiration take a look at our Ladder image gallery.
Ladder Components
The clever ladder systems allow you to create orders that fit your needs and therefore are made up of several components.
Your ladder sits on a rail which is mounted to your bookcase or wall using rail brackets and the rail is finished at the ends with end caps.
Depending on which hardware you choose, the ladder will have wheels/feet mounted at the bottom and rollers/hooks mounted at the top.
The timber ladder is given extra strength with a support rod and fixings that braces the ladder underneath each step tread.
Hardware Types
Full Rolling Hardware
The classic rolling hardware is attached to the rail and has two double rollers at the top of the ladder. This hardware is paired with the braking bottom wheels to create a smooth, silent and effortless roll from side to side. This hardware has an inbuilt mechanism to allow the ladder to be stowed vertically against the wall/joinery.
Hook Rolling Hardware
The hook rolling hardware still has all the rolling hardware attributes but has the added benefit of allowing you to lift the ladder from the rail and relocate the ladder to another rail. This means you could use the ladder in multiple locations. The top rollers are paired with the braking wheeled feet. This hardware has an inbuilt mechanism to allow the ladder to be stowed vertically.
Corner Rolling Hardware
If you are looking for the ultimate in premium design them look no further than the 'swivel rolling' hardware. This hardware allows you to roll your ladder around a 90 degree curved corner rail. This means you can have a continuous rail around your room.
Sliding Hook Hardware
The sliding hook hardware allows you to hook your ladder on and off from the rail. This hardware has two hooks on the top of the ladder and is paired with the non-slip rubberised feet at the bottom of the ladder. To move the ladder along the rail you need to lift the weight of the ladder up without unhooking and you can walk the ladder along. This hardware has an inbuilt slider to allow the ladder to be stowed vertically.
Basic Hook On Hardware
This is the most basic option for hardware and is has a 'double hook' at the top of the ladder and non-slip feet at the bottom. This allows you to hook the ladder on using the top hook and then lift and use the lower hook to stow the ladder away vertically. To move the ladder along the rail you will need to completely lift the ladder off of the rail and hook the ladder back on in the location you want to use it. Note: For safety, this hook is a tight fit on the rail, therefore you need to be careful hooking the ladder on and off the rail, to ensure the rail remains damage free. If you have concerns, opt for a 'sliding hook hardware' instead.
Mezzanine Ladder Mount
The hinge mounts at the top of the ladder are fixed in place for maximum safety and paired with rubberised feet at the foot of the ladder offering extra grip regardless of the type of flooring. For an additional cost you can add handrails to the side of the ladder and grip tread on the steps. Make use of the clever stowaway feature for storing your ladder vertically when not in use.
Which hardware is right for your ladder?
Do you want your ladder to roll without lifting it off the floor?
For the most effortless rolling ladder we recommend the Full Rolling hardware or if you want to move your ladder to multiple rail locations then we recommend the Hook Rolling hardware.
Do you want your ladder to roll around a corner on a continuous rail?
We have the perfect option for you, the Corner Rolling hardware. This hardware type allows you to incorporate a curved corner section of rail and rollers that allow the ladder to roll around the corner.
Are you looking for a hook-over ladder than does not roll?
We recommend choosing the Hook Over hardware. This clever hardware, sometimes known as the sliding hook, allows you to lift your ladder off the floor and walk along with it, without unhooking it from the rail. This makes it the safest hook option.
If you are looking for a simple hooked hardware then choose the Basic Hook On hardware. This double hook design is a firm fit onto the rail and you will need to take the entire ladder off the rail if you want to relocate it somewhere else along the rail.
Your ladder
How to order
To order your ladder you can use our easy to use bundle builder where you can select different sizes, hardware types and colour options to build the perfect ladder for your project and get an instant price online.
Purchasing components individually
If you want to purchase individual components/spares please use the button below to shop the ladder and hardware components separately.
How does the ladder arrive?
Your ladder will arrive unassembled and unfinished ready for you to paint or stain to your desired colour or finish. The delivery will include the side strings of the ladder which will be predrilled and notched along with a set of steps and a turned hand rung for the top of the ladder. You will need to assemble the ladder and if you are not handy with a drill we recommend using a trusted carpenter.
Please download the installation instructions for more information.
Advice about clearances
The ladder will protrude above the rail when the ladder is in the climbing position.
If you have upper cabinet doors that you want to open above the top of the ladder then you will want to make sure you have allowed enough clearance (7cm).
Gallery
We supply ladders to a fantastic array of companies and customers. We work with designers, architects, contractors, developers and builders to provide safe, reliable and beautiful ladders. You will see the ladders in luxury homes, hotels, restaurants, retail shops, art galleries, exhibition spaces and even an escape room. Take a look at our gallery to get inspired for your ladder.
How can we help?
FAQ
Ladder Questions
Can the ladder be stowed away vertically?
Yes, the hardware at the top of the ladder allows the ladder to be lifted into a vertical stowed/docked position up against the wall or cabinetry.
How heavy is the ladder?
The ladder weight will depend on the height of the ladder that you select and the type of hardware you choose. The taller the ladder, the heavier it will be. The below guide is based on the heaviest hardware type which is the rolling hardware.
7ft Ladder inc hardware - 21.8kg
8ft Ladder inc hardware - 22.7kg
9ft Ladder inc hardware - 23.6kg
10ft Ladder inc hardware - 25.4kg
11ft Ladder inc hardware - 27.2kg
12ft Ladder inc hardware - 29kg
13ft Ladder inc hardware - 30.8kg
14ft Ladder inc hardware - 31.8kg
What is the tallest ladder you make?
The tallest made to measure ladder that we can produce is 14ft tall.
What timber does the ladder come in?
The stocked ladders are available in Red Oak and Walnut.
The made to measure ladders can be supplied in European Oak, Maple or Walnut.
Is the wood finished?
The ladders arrive in a raw unfinished state which allows you to stain, lacquer or oil your ladder to your desired finish.
What colours does the hardware come in?
The hardware comes in four different colours.
Matt Black - This is a black sprayed finish which is a matt finish.
Oil Rubbed Bronze - This is a warm brown sprayed colour with metallic sheen.
Satin Nickel - This is a soft warm nickel sprayed colour with a metallic sheen.
Brushed Brass - This is a plated brass finish which has a lightly tumbled finish.
If you would like to see a sample of the finish, please email us. Please note that we do not have samples of the Brushed Brass finish.
Does the rolling ladder have a brake?
The Rolling Hardware types have rollers at the top of the ladder and wheels at the bottom. These wheels have an in-built brake which is internally applied when you stand on the ladder. Please be aware that children or very light adults may not trigger the brake.
Do you have brass hardware?
We will be launching a new brushed brass finish in 2023, which is a brass plated finish with a brushed/ lightly tumbled texture. This will be the most premium finish option due to the plating process.
What is the warranty?
The manufacturer offers a lifetime gurantee on the ladder and hardware when fitted together, and as long as the components have been fitted correctly, as per the installation instructions.
Can I use my own ladder?
You can absolutely use your own ladder with the quiet glide hardware. You need to make sure that the hardware will work with your ladder and it is important to note that the lifetime warranty only covers the hardware when used with one of the quiet glide ladders.
How far does the ladder protrude into the room?
When the ladder is in the climbing position, the bottom of the ladder will protrude into the room approximately 790mm.
What clearance is required above the rail?
The ladder protrudes above the rail by 70mm when the ladder is in the climbing position. Allowing 70mm clearance above the rail will allow upper cabinet doors to open above the top of the ladder.
When the ladder is in the stowed vertical position the ladder will protrude 153mm above the rail.
What is the diameter of the rail?
The rail is 25mm in diameter and is made from extruded solid aluminium.
What are the marks on the back of the rail?
The aluminium rails have a sprayed paint finish and during manufacture when the rails are sprayed, they are held up using hooks. These hooks cause marking in the paint at regular intervals on the back of the rails. Once the rail is fitted these manufacturing marks will be completely out of sight.
What is the finish on the rails and hardware?
The ladder rails/poles are made from 25mm solid aluminium (not hollow).The finish on the aluminium is a sprayed paint finish and comes in three colours. Matt Black, Oil Rubbed Bronze and Satin Nickel. (Please note the colour names are descriptive regarding the paint colour) *Please note that when the rails are sprayed during manufacturing they are held up using hooks, these hooks cause regular marks in the paint on the rear of the rails. Once the rail is fitted these manufacturing marks will be hidden.
Can I use a library ladder for a mezzanine level?
Our library ladders are used in all kinds of ways, one of the most effective is in a mezzanine level conversion. Mezzanine levels are a clever use of unused space, providing a bedroom, office or storage area. Properties that have been modified over the years become a botch of ineffective spaces which can be reconfigured by incorporating a mezzanine area, accessed via a library ladder providing a fun and practical addition to your home.
One aspect that you must take into consideration when using one of the ladders for a mezzanine is that the top of the ladder has a hand grab rung. We can design a custom ladder without a grab rail if necessary.
Can I use a ladder in my kitchen?
Library ladders are suitable for use in any room in your home, particularly in kitchens. Work with your kitchen designer to incorporate a library ladder in the early stages, making the best use of floor to ceiling cupboard storage. Our hook over, rolling hook over ladders and full rolling library ladders are easy to add to an existing kitchen space and will allow you to access high shelves and provide a stylish accessory at the same time. If you have cupboards with doors above the proposed rail height you will want to think about the clearance required in order to open your upper doors over the top of the ladder. You will need 77mm clearance above the centre of the rail.
Can I use a ladder in my dressing room or for my wardrobes?
Library ladders are not exclusive to libraries – far from it! We sell library ladders for every room in the house and they are particularly popular for dressing rooms. Whether you are designing a dressing room from scratch or reconfiguring one, the addition of a library ladder will allow you to use the space more efficiently. Maximising storage is central to a well designed dressing room with floor to ceiling cupboards, shelving, shoe and tie racks, all fully accessible with the use of a library ladder.
We would recommend using a hook rolling library ladder with multiple rails so that you can access shelving anywhere in your dressing room.
How wide is the ladder?
All of the library ladders are 16 inches (406mm) wide. The size is comfortable to climb, but not overbearing in the room.
Can the ladder rails be cut to size?
We supply in 6 ft (1828mm) and 8 ft (2438mm) which can be joined together or cut down to the perfect size onsite.
Do the ladders come in different colours?
The library ladders are available in either red oak or walnut. They arrive raw so that you can choose how you finish them, either leaving them natural, using a lacquer or painting them to suit your scheme.
Ordering
What hardware should I buy?
If you’re not quite sure which hardware is right for you, refer to our hardware guides. If you still need help deciding get in touch and we would be delighted to help.
How do I measure for a ladder?
We stock ladders of a set size which means that you will need to work to those measurements where you install your ladders. See here for a guide to stocked ladder sizes.
If none of these standard sizes work for your project we can make a ladder to your required height measurement. Download the guide to measuring for a custom sized ladder.
Can I change my order after I have placed it?
If you find that you have ordered the wrong item please get in touch and we will endeveour to help tweak your order, however if your order has already been processed at the warehouse, unfortunately we are unable to make any changes.
Once you recieve your goods you are then welcome to contact us to organise a return as per the returns policy.
Returns & Exchanges
What is the returns policy?
If you change your mind about your purchase and no longer want your goods, you have 14 days to let us know. (*Unless the goods are made to order or custom made) The 14 days starts from the day your order has been delivered to you. You need to contact us by email to let us know you would like to start a return and we will advise you on the steps that need to be taken. You will be responsible for re-packaging and organising a reputable courier to deliver the goods back to us unused and undamaged within 5 days of your request to return. Once the goods have been received back at the warehouse, they will be checked and if the goods are free from damage and without any signs of use, your refund will be issued within the following 14 days.
*Please note that if you have purchased a bespoke, made to order or custom made item such as a made to measure ladder, you cannot return these goods unless they are faulty.
Can I exchange an item on my order?
Yes you can exchange an items on your order if you contact us within 14 days of receiving your goods. You will be responsible for re-packaging and organising a reputable courier to deliver the goods back to us unused and undamaged within 5 days of your request to exchange. Once the goods have been received back at the warehouse, they will be checked and if the goods are free from damage and without any signs of use, your exchange can commence. If there is any difference in the prices, we will issue an additional invoice for the new parts or refund you the difference.
Can I return a made-to-measure ladder?
We cannot accept returns for any ladder that has been custom made or made to measure.
Shipping & Delivery
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
If there are any problems with your order or stock availbility we will get in touch with you straight away to let you know.
Shipping fees are non-refundable in the case of returns.
What is the delivery lead-time?
Generally, we hold a good stock of the ladder and hardware range and therefore your order should be delivered in a timely manner. If items are in stock then your order will be picked and ready to sent out within two days. The delivery will be on a next day service. Overall the lead-time for delivery is around 5 days.
If your order includes a custom, made to measure ladder the lead-time will increase to 6 weeks.
Occasionally there are delays with some stock items and if there are any delays with your order we will get in touch straight away to let you know. You can then either decide to continue with your order and wait, or request a refund.
Please note - made to measure ladders are non-refundable and non-returnable.
How big are the boxes?
If your order includes hardware, rails and a ladder then your delivery is likely to include three packages.
The rails typically arrive in a cardboard tube around 2metres long x 100mm in diameter.
The ladder will arrive in a long rectangular box approximately, 200mm x 200mm x the length of your ladder. (2metre - 4metre).
The hardware components will be packaged in a third small box approximately 400mm wide, 200mm tall and x 300mm deep.
Is there tracking information?
Once orders have been dispatched from our warehouse we will endevour to provide you with tracking information however due to the long length of the boxes some couriers do not provide tracking information. In these instances we will not be able to provide tracking information.
Do you ship overseas?
Yes, we can ship ladders to many countries around the world. If you would like a quotation for shipping to your oversees location please get in touch with your full delivery address and details of the products you are interested in purchasing.
What if my goods are delivered damaged?
If you experience any issues with your delivery, such as damaged packaging or missing items, please contact us within 24 hours of receiving your order. We will investigate the issue promptly and take appropriate action to resolve the problem. info@llcompany.co.uk
Please note that if you report any issues after this time period we may not be able to help you with your issue. Important - If you install or use the products prior to letting us know there is a problem, we will not be able to offer a refund or resolve your issue for you.
What should I do if the goods inside my delivery are incorrect?
If you experience any issues with your delivery, promptly let us know within 24 hours of receiving your order. We will investigate the issue swiftly and take appropriate action to resolve the problem. info@llcompany.co.uk
Please note that if you report any issues after this time period we may not be able to help you with your issue. Important - If you install or use the products prior to letting us know there is a problem, we will not be able to offer a refund or resolve your issue for you.
Installation
Who will fit my ladder?
Your ladder will arrive unassembled and unfinished ready for you to paint or stain to your desired colour or finish. The delivery will include the side strings of the ladder which will be predrilled and notched along with a set of steps and a turned hand rung for the top of the ladder.
If you are a handy person with diy experience you should be able to assemble the ladder yourself however if you are not handy with a drill we recommend using a trusted carpenter.
Please download the installation instructions for more information.
Can I install the ladder myself?
If you are a handy person with diy experience (can drill pilot holes) you should be able to assemble the ladder yourself. We would recommend getting an extra pair of hands to hold up the rail while you fit it.
If you are not handy with a drill we recommend using a trusted carpenter.
Please download the installation instructions for more information.
What tools do I need for installation?
The ladders arrive unassembled and unfinished so the first thing you should do is lightly sand the ladder if required and apply your stain or paint using a spray gun or brush.
To assemble the ladder you will need the following tools;
- Pencil
- Spirit level
- Drill and 1/4inch bit
- Screw driver
- Wood Glue
- 2 x 5mm Allen keys
Can I fix the rail brackets straight onto a wall?
Always mount the brackets onto solid wood. Pre-drilling holes into the wood is advised to avoid splitting the wood.
Downloadable Guides
Ladder Brochure
Dimensions & Clearances
Installation Instructions
Customer reviews
Customer reviews
"We were delighted with the quality of the ladder system both in terms of construction and finish."
Customer reviews
Beautiful quality - loved using your product.
Customer reviews
We absolutely love our LLC ladder. It’s wonderful and its purchase has fulfilled one of my husband’s bucket list wishes. I cannot recommend the company enough.
Customer reviews
Thank you, the ladder is a show stopper.
Customer reviews
The ladder is extremely well made, feels sturdy and gives the client great confidence when climbing high up to top shelves. The wide assortment of fixings and fittings make the system extremely versatile to fit all shapes and sizes of room.
Customer reviews
Your system was the perfect match for this room. Thank you.
Customer reviews
The ladder system itself is sturdy, attractive and its wheels and rollers run exceptionally smoothly as it moves. It performs well, can be assembled with relative ease and for us, we love that it arrives unfinished, so we are able to stain and lacquer accordingly to suit. It’s well designed and versatile.
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